One CEO shared something with me that completely changed the way I think about enterprise technology. He didn't complain about competition. He didn't mention rising costs. He didn't even talk about software. Instead, he said, "I spend too much time making decisions my business should already know how to make." At first, I assumed he was talking about major strategic decisions. He wasn't. He was...

There was no crisis. No cyberattack. No failed product launch. No supply chain disruption. Yet every Monday morning, the executive team spent nearly two hours discussing one question. "Which report should we trust?" Finance had one version. Sales had another. Operations insisted both were incomplete. Nobody questioned the competence of the people in the room. The problem was much deeper....